PRIVACY POLICY

Who we are

Our website address is: http://www.esquireairconditioning.com.
Esquire Air Conditioning, an India-based retail company specializing in air conditioning products and services, values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website, mobile application, and services.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We only collect information necessary for providing our products and services. This includes:

Personal Information
Name: To identify you as our customer.
Contact Information: Including phone number, email address, and mailing address, to communicate with you about orders, services, and support.
Order and Delivery Information
Delivery Address: To deliver products or provide services to your location.
Purchase Details: Records of products and services you purchase from us.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements

For App

How We Use Your Information
Your data is strictly used for the purposes outlined below:

Order Fulfillment

To process and deliver your purchases.
To provide updates on order status.

Customer Support
To address your inquiries and resolve any issues.

Service and Maintenance
To schedule and perform maintenance services as requested.

Communication
To inform you about new products, services, or updates related to your purchases.

Legal Compliance
To comply with applicable laws, regulations, or legal processes.

Data Sharing Policy
We do not sell, trade, or share your personal information with third parties for marketing purposes.

Service Providers: Your data may be shared with trusted service providers solely for order delivery or service execution (e.g., courier services).
Legal Obligations: Your data may be disclosed if required by law, regulation, or government authority.

Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Data Security
We take your data’s security seriously and implement appropriate technical and organizational measures, including:
Encryption of sensitive information.
Secure servers for data storage.
Regular monitoring of our systems for vulnerabilities and breaches.

Your Rights
As a user, you have the following rights regarding your personal information:
Access and Review: Request access to the data we hold about you.
Correction: Update or correct your personal information.
Deletion: Request deletion of your data, subject to legal or contractual obligations.
To exercise your rights, please contact us using the details provided below.

Cookies and Tracking
We may use cookies or similar technologies to improve your experience on our website and app.
Types of Cookies: Functional cookies to enhance website performance and usability.
Opt-Out: You can disable cookies via your browser settings, though this may impact the functionality of certain features.

Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the revised effective date.

Email: support@esquireairconditioning.com

This Privacy Policy ensures that your data is handled responsibly, transparently, and in compliance with Indian laws such as the IT Act 2000 and applicable amendments.